So it's farewell to the bush and good morning to reception. We are all a little sad about saying goodbye to that which we know, but this gives us the opportunity to familiarize ourselves with new horizons. In my case that means Reception. I am doing my certificate in this course which means I will be doing it for 9 weeks.
Meeting the teammates:
Our first day was all look and no play because we needed to get the hang of the small things first before we could take on the big tasks. So I started on the 13th of July 2011 with my two fellow student colleges, Tarien and Sanet. Sumaya is our training manager and a second year getting her diploma in this specific course and then there is Elsie, she is our business unit manager and a very lovely face to look for when you are struggling. First we got our files from Sumaya and she explained the outlay. Elsie explained rules and things not to do when in reception.
Module 7, General front office procedure:
First task: Pick up a phone and answer correctly.
There are a lot of codes to learn and know for when someone phones you need to be able to put them through to the correct place quickly and efficiently.
Second task: Get acquainted with the copy machine, or shall I say the monster!
On Thursday we felt a bit more at home and we were explained how to check someone in and the preparation needed for check in's.I printed the registration cards and made copies of the authorization slips for the cash up on the end of the day. I had my own cash register and did my own cash up. I also deposited the money at the end of the day in the safe outside the building. ( Module 1, security at work)
On Friday I focused more on taking photos of the morning routine with Tarien. We fetched the ATM and the float out of the safe(Module 1, security at work). We also got more familiar with check in's and check out's but we are still not quite there. We folded the welcoming pamphlets and we are also getting used to talking on the radio(Module 2, customer care).
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