I really do love the set up in reception and the work you do there but I'm not sorry to say it's finally coming to an end. Almost week 9 and we received two new skill students for the last three weeks. After this course I will be going to accommodation where a new journey starts.
Module 1:Security practices
Each and every morning and afternoon it's the same process to go fetch the floats and ATM out of the outside safe. This is also one of the first lessons we learn to the new students because it's the easiest and it has to be done everyday. It's also important to make sure that the float you receive has enough small change because that can become a problem later in the day.
Module 2: Customer care
I booked a lot of activities these past weeks and I showed Sulize how to do the evaluation forms on the computer. These forms are done so we can hear the guests enquiries and find solutions to the problems they have encountered whilst on our farm. We had a very busy weekend with the fun run we had and so we had to be on top of our game to handle everything smoothly. The second year open day was also on Saturday and so I was not in the office to help but Jay-Dee could do everything and he knew what to do. We prepared for the arrivals beforehand so the check in and check out can occur swiftly.
Module 6: General reception procedures
A staff member asked me to type out his CV for him and so I did. When printing or copying something for another department we must remember to write how much paper it was, single or double sided and for which department so we can see where the paper goes every month and we then have control over the budget. In reception the thing you learn each day is patience... I say this because some days the system is so slow on the computer or it keeps kicking you off and then you need to do everything over. A key check also needs to be done every day to see which keys are needed and so we can have control over the fact that guests maby forgot to hand them in.
Module 9: Guest accounting procedures
When a guest decides that the breakages needs to be taken off the authorization we had done on their arrival, we do an authorization override.The money will then be taken via speed point and then rung up on the system. We don't need the guests signature but we do need their permission. I also made a very big mistake by letting one guest run a tab with us in their room number. Sondela does not allow it at all but luckily she paid everything on departure and everything was okay. Now I know never to do it again but if we don't make mistakes how are we going to learn? Another problem that occurs now and again is people that do the deposit with the card and they don't understand the process, we explain to them that it is only an authorization and we don't take the money out of the account at all. We only block R200 and when we cancel it on departure that money will then be usable after 7 working days. As easy as it sounds, some people just don't understand.
Each day is flowing into one, or it only feels that way because we do the same things everyday. I am very happy and comfortable with the practical part of reception but I seriously need to write my tests and receive class. We set up a blog roster for us as well so we have an hour a week to catch up with our blogs and files. I must say I am interested in reception because I like the things we do and the way things flow into one big circle but my passion is wildlife and the outdoors.
Until next time, thank you for visiting my office!
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