We started the week off with class from Monica. She explained to us the importance of customer care and that we need to provide excellent customer care upon arrival of guest and departure. This is module 2: customer care and we received a chance to work through the workbook so we could ask questions if needed. Lucy also explained a few documents to us in which we then made notes to understand the use of each. We filed these documents in our files and we also added some notes to explain every process.
On Wednesday we helped Lukki with the replacement store room where we issue products that the cleaners need to finish their jobs in the units. We also filled up some chemicals so they would be ready for the next issue, wearing protective clothing and closed shoes. We also received a stock drop from a mattress company, we had to unlock the storage container and load the mattresses into the container in such a way that the old ones are in front and that all off the bases are reachable. Monica did a check on the stock sheet to make sure that the order was correct as well as the price of the product. She signed it off and we locked the storing container again to prevent theft of stock. We ended off the day by doing stock take of the maintenance store room. It was very dirty we had to ask the boys what some of the things were but we did it! It was very time consuming because there are things that are very un-organized. It was very funny to see what we actually could identify and what we couldn't!
On Thursday we went through the notes Monica provided to us which summarizes our module and it made it easier to study for the upcoming test. We wrote a test on module 1: health and safety and it went very well! We then helped out in the laundry house and everywhere else we could. We also had time to fix our files and catch up with incomplete work.
Friday the 23rd we received the chance to work on our logbooks and I did some filing of invoices in the office. After lunch we came back to read in the makhato cleaning services on the computer. We did guest service by going to all the chalets and speaking to the guests and asking if everything is to their liking and if there is anything we could do for them. We drove around in the golf cart and everyone got the chance to drive.
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