Conflict handling

Dear readers.

Today we are talking about conflict handling and how to manage it correctly. We received a test that will use your answers to determine the type of style you will use to resolve conflict.
 The options are:

1. Collaborator:  Both assertive and cooperative. Win\win ito relationship and the task at hand.
2. Controlling:  Assertive and uncooperative.Win lose ito relationship and the task at hand.
3. Accomodating:  Unassertive and cooperative.Yield lose\win ito relationship and the task at hand.
4. Avoiding:  Unassertive and uncooperative. Leave-lose\ win ito relationship and the task at hand.
5. Compromising:  Intermediate in both assertiveness and cooperativeness. Mini-win\mini-lose ito relationship and the task at hand.

In this test it was found that I am  a collaborator, I am the kind of person that values the task at hand as much as I value the relationship with the people i am working with. This is my management style.

We received a booklet on conflict management and worked through it as self study. Firstly it explains the theory of conflict, then how to prevent it, Also effective communication skills for conflict situations and lastly the resolution of conflict.

It was very interesting to see how a situation can get out of hand and then the steps you can take to ease the situation and resolve the problem. The role plays were very enlightening and we learnt a lot about ourselves and how we differ.